Kerry’s Place Autism Services recognizes the right of each individual/family to question decisions and actions carried out by our organization. Kerry’s Place encourages individuals to bring their questions and concerns forward so that they may be dealt with positively and appropriately.

A four step process has been developed to allow individuals, guardians/caregivers a way in which to resolve issues and concerns in a fair and timely way. We hope that the process will help to clarify issues that arise at the earliest possible stage of the matter at hand.

Step One: Whenever an individual, or a person representing another individual has an inquiry or concern, he/she may bring the concern(s) to any staff or manager.

Step Two: Should the person(s) who have brought forward the inquiry not be satisfied with the response from the staff member, his/her complaint shall be reviewed with the immediate manager.

Step Three: If the person bringing forward the inquiry still not be satisfied with the response, he/she may outline the concern(s) preferably (but not necessarily) in writing to the Regional Director or Department Head.

Step Four: If the person still feels that the response is not satisfactory, he/she may request that the concern(s) be brought to the attention of the Executive Director.

Although it is our ardent hope that most problems can be sorted out easily and quickly, we want to assure individuals and their families/caregivers that their concerns will be heard and addressed.