• SERVICE AREA: Administration Services
  • LOCATION: Kerry’s Place Head Office Region– Aurora
  • POSITION STATUS: Permanent Full- time with Benefits
  • HOURS OF WORK: 37.5 hours per week (Days)
  • HOURLY PAY RATE: $21.70 – $27.13 per hour

CLOSING DATE: 4:30pm, August 14, 2019

Are you looking for a meaningful career full of lifelong learning and everyday adventures?

At Kerry’s Place, we help enhance the quality of life for more than 8000 people with Autism Spectrum Disorder (ASD) each year! Our dedicated team of professionals have become experts in the field through our continuous training and development programs. Get ready for a fun and vibrant career because every day is an adventure at Kerry’s Place!

Why Join our Team?

We offer an amazing compensation package with a strong focus on health and wellness. We`re proud to offer our employees:

  • 4 Weeks of Paid Vacation per year to start
  • Additional 2 Paid Flex Days annually
  • Employer Paid Group Benefits Program
  • Employer Matched Pension Program (up to a max of 3%)
  • Registered Retirement Savings Plan (optional)
  • Employee and Family Assistance Program
  • Employer-Paid Training Programs
  • Corporate Membership discount for Goodlife Fitness
  • Career Development & Internal Growth Opportunities Available

POSITION SUMMARY:  Reporting to the Manager of Information Technology, the Network and Support Technician will ensure the maintenance and stable operation of the organization’s IT infrastructure and assets throughout Kerry’s Place. The Network and Support Technician will be involved with configuring, installation, maintenance and optimizing of new and existing network hardware, PC’s/laptops, software, etc. This position will be based at Head Office but will require frequent travel throughout the Greater Toronto Area and areas of Southern Ontario. Overnight stays may be required. This position will be supporting Kerry’s Place sites in tandem with other selected service providers.


  • Through actions, supports the Mission, Vision, Values, Principles, Policies and Procedures of Kerry’s Place.
  • Reviews and adheres to all Kerry’s Place Policies and Procedures, including: Finance & Administration; Services & Supports; Human Resources; Health & Safety, and all other policies available on the Kerry’s Place
  • Adheres to Employee Responsibilities for Health & Safety as defined by the Occupational Health and Safety Act (OHSA), including immediate reporting of workplace injuries and/or hazards to a member of Kerry’s Place management, and use of any personal protective equipment
  • Participates in ongoing Training and Development and ensures all mandatory training requirements are met and

IT Field Support:

  • Desktop, laptop, printers and accessories including:
    • Desktop O.S. (Windows 7/10) support and PC based applications
    • End Point Encryption software
    • Remote access of staff workstations as necessary and fix issues that arise
  • Manage and ensure optimal operation of all network hardware and equipment, including:
  • Firewalls (Installation, configuration and administration on Fortinet products, specifically the Fortinet 60D)
  • Switches (installation, configuration and administration on Cisco products, specifically the Cisco Catalyst and SG series)
  • Onsite data storage (NAS)(QNAP product group with Seagate Drives)
  • Hardware enclosures (Triplite wall mounted cabinets)
  • UPS’s (Staco appliances)
  • Any other hardware components and accessories related to networking

Hardware deployment:

  • Hardware deployment including:
    • Desktop, Laptop, cell phone, iPad etc. deployment
    • Installation of all necessary software

Administrative Duties:

  • Assist with online ticketing system and triage of support requests
  • Allocation of costs for deployed hardware
  • Assist with Return Merchandise Authorizations (RMA’s)
  • Documentation and mapping of IT infrastructure, data ports, etc. for field locations
  • Maintain a photo-journal of sites
  • Assist with the inventory controls in the field and at Head Office including;
    • Stock rotation and inventory counts
    • Record keeping including logging of inventory movements in and out of the storage




  • Degree or diploma in Computer Science or other related field


  • CCNA
  • Fortinet NSE 3/4
  • MCSA
  • A+ Certification is an asset

Knowledge and Experience:

  • Minimum of 3 years of professional experience as Computer Network Technician
  • Strong knowledge of:
    • Fortinet Firewalls
    • Cisco switches and Wifi appliances
    • Network protocols, including OSI, TCP/IP, Routing, Firewall and Security Policies, LAN/VAN, VPN & VLAN mythology, with an advanced ability to configure these devices
  • Hands-on experience troubleshooting network hardware, PC’s,


  • Initiative and time management skills
  • Strong interpersonal, written and oral communication skills
  • Ability to prioritize and execute tasks and make sound decisions
  • Demonstrate ownership of problems through final resolution and be a self-starter with enthusiasm and initiative
  • Empathetic and able to communicate ideas in a user-friendly manner
  • Conscientious, team player, highly self-motivated and trustworthy

Physical Requirements:

  • Ability to physically perform the duties of this position which include but are not limited to
    • lift 20 lbs
    • transport equipment
    • navigate at low heights
    • use a ladder

Additional Requirements:

  • Valid driver’s license (G2) and reliable vehicle is required
  • French language skills are considered an asset


Kerry’s Place is an equal opportunity employer and is committed to diversity and inclusivity in employment and welcomes applications from all qualified persons. Kerry’s Place is also committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs.

To apply:

  • Internal applicants – Please apply through ADP. Log in and go to Myself > Talent > Career Centre
  • External applicants – Click here to apply

This position is open to Internal and External applicants. Only those selected for an interview will be contacted.

We thank all applicants for your interest in Kerry’s Place Autism Services.

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